FAQ

Frequently Asked Questions

 

What is the difference between Made to Order and Custom Order?

Made to Order - Ordering similar products. All of our products are unique and one of a kind that cannot be duplicated, we can only make similar product. We don't make it till you order it. Once your order is cleared, we will process your order. Normally it takes 2-3 weeks to complete. 

Custom Order -  Have it your way orders. Sometimes we have customer with a Special Request whether a single item or for special occasions as center pieces or whatever. We accept your customized request as long as we can create the product. We will work closely with you to your satisfaction. We highly recommend placing your order way in advance to give us time to meet your deadline. 

 How do I place an order?

We ask that you create an account with us to better serve you. This is to keep track of your order and inform you of any update or concerns (i.e. shipping, tracking number, progress etc...).  It is also a great way to receive our Special Offers and Discounts.

Products can be purchased in our  Product Page. Select the collections you want and choose your product to add to your cart. Once your order has been confirmed, it will be processed the next business day. Tracking number will be provided once its shipped.

Made to Order purchases will take normally about 2-3 weeks. We will keep you updated of your order and Tracking number once it is shipped.

Custom Orders please create an account and contact us for the details of your request. 

 Can you explain your shipping?

Because every item is Made to Order, we do not know the exact weight and measurement until we make it. Once your order is completed, we will contact you then you can let us know your shipping preference so that we can calculate the cost. We insure all of our shipping. All international customers are responsible for any additional fees , (i.e. customs), if any.

How long does it take to receive the item once the order is placed?

Once we receive the order, we will work on it immediately. It takes about 2-4 weeks to make depending on the type of order and if we have the gourds in stock or if we need to order it from the supplier. Shipping will depend on the type of service that you chose. We work with all the major carriers.

Rush orders are also available for an additional fees.

Do you have any items that are already made and available?

Yes. Sometimes we have new items available for purchase. Check the Product tab on our website for availability.

Do you have any more information on your products?

Yes. If you need more information about our products, the Company Catalog is available for download. Send us a request and we will gladly provide you one thru email. 

What are the sizes of the gourds?

Our gourds come in four different sizes.

Small - consists of 4 inches, 5 inches, 6 inches, and 7 inches

Medium – consists of 8”, 9”, 10”, and 11” 

Large – consists of 12”, 13”, 14”, and 15” 

Extra Large – consists of 16”, 17”, 18”, 19”, and 20” 

How are the gourds measured?

The sizes are measured in inches and determined by the diameter of the widest part of the gourd. We do not measure the circumference. 

Does the height of the gourd matter in measuring?

NO, the height doesn't matter only the diameter of the gourd.

Can these gourds really hold water?

YES, all our products are coated and sealed with Premium coating and should be able to contain water. However, it is not intended as water storage.

Are these gourds washable?

YES, our gourds are designed to be functional and useful so cleaning and washing is necessary. These gourds can be washed with soap and water. 

What is your policy on Refunds and Exchanges?

Because of the uniqueness and originality of the art work, they cannot be duplicated.  All of our product are Final Sale. However, if they are damaged or lost due to shipping please contact the carrier. We insure ALL of our shipments.

Can you tell me more about your product availability?

Gourds are grown not made so our products availability depends on the growers’ supply. Harvest times are usually around March/April for most of the gourds types that we use. This is the reason why we highly recommend ordering in advance so that we can fulfill your order.